On-site Support
Onsite technical support is critical when your computers or networks fail. Our technicians will come to your location to correctly diagnose and repair your technology issues in a timely manner.
Remote Support
CSS offers remote technical support for all of your computer, network, and web related issues. Our support experts help new and current clients troubleshoot and fix issues without the expense or time loss of an in-person service call.
Integrating new technology components with existing systems, handling the maintenance and operational requirements of your current systems, or needing an extra set of hands on a project, our field support engineers are available on-demand, by appointment, or on a part-time basis to meet your specific needs.
Support Programs
Whether you have a home office or an office of 100 users, CSS offers several support options adaptable to your particular needs and requirements. We are dedicated to providing a high level of privacy, security and quality support required to meet your on-going business demands.
On-site Support
By delivering professional support expertise when you need it for new technology integrations, business applications, systems troubleshooting, or staff augmentation, CSS can deliver the onsite support services your business needs when you need them at prices you can afford.
Remote Support
We can provide remote technical support directly on your systems from our office through the use of remote desktop management software thus eliminating the need to send a technician on-site. This directly translates to faster service and lower costs. Keep in mind not every issue can be solved remotely; however, on those that can, the benefits are immediate.
We can move directly from a phone call to a remote-support session. How? Provided you have a working internet connection, the CSS Support Engineer provides a secure web portal URL and a unique connection code to begin the remote-support session. Thereafter, we can immediately diagnose, troubleshoot, and resolve the incident using a variety of software tools.
